NicAngels Candles
Candles As Unique As You
TERMS & CONDITIONS
GENERAL ONLINE TERMS & CONDITIONS
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Use of website
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Acceptance of your order
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Payment
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Delivery
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Order cancellations
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Returns
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Damages
USE OF THE WEBSITE
To register with NicAngels and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to decline a new customer registration or suspend a customer's account at any time and at our sole discretion.
ACCEPTANCE OF YOUR ORDER
You can place an order in one of two ways, either online or over the telephone.
Non-acceptance of an order may be a result of one of the following:
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The product you ordered being discontinued
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Our inability to obtain authorisation for your payment
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The identification of a pricing or product description error
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Failure to meet the eligibility to order criteria set out in the Terms and Conditions
ONLINE
Shortly after you have placed an order with us by pressing the 'Place Order' button an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgement within 5 business days, please contact us via email on nicangelsinfo@gmail.com
PAYMENT
All payments are processed through Paypal using your credit or debit card. Keldana Ltd do not have access to your card details. Payment must be made at the time of placing your order. If you do not have a credit or debit card please contact us directly on 085 1471465 to place your order and discuss payment options
DELIVERY
Goods will be dispatched within 3 working days of receiving cleared payment. Due to Covid-19, deliveries may take longer than normal to reach you, but should be with you within 7 working days.
All goods are sent via recorded delivery currently via GLS or An Post Registered Service. It is your responsibility to ensure we have your full and correct postal address including Eir Code/Postal Code, to facilitate speedy delivery.
ORDER CANCELLATIONS
If you wish to cancel your order placed online please contact us on 085 147 1465, stating your intention to cancel the order. It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. In order to change the details of your order, you must notify us within 1 hour of your order being placed. Please have the order number and date the order was placed to hand.
RETURNS
You have the right to return the goods within 7 Working Days from the date of delivery by giving us notice in writing of your wish to do so, via email nicangelsinfo@gmail.com stating Returns in the subject bar. If you decide to return the goods, then you do so at your own expense (unless the goods delivered were substitutes for the goods which you ordered) and it shall be your responsibility to ensure that the goods are received by the Seller and are not damaged in transit. The Seller will refund the price of the goods to you within 30 days of receipt by the Seller of your notice that you wish to return the goods provided the goods have been returned to the Seller. Accordingly, you must retain possession of the goods and take reasonable care of them whilst they are in your possession, in any event for 7 Working Days from delivery and, if you give us notice that you wish to return the goods, until you deliver the goods to the Seller. This right does not apply if the goods were made or personalised to your specification.
DAMAGED GOODS
In the event of goods being received in a damaged condition, you must notify us within 2 days of receipt via email nicangelsinfo@gmail.com stating Damaged Goods in the subject bar.
RETURNS
Any correspondence should be sent to:
Keldana Ltd
8 The Oaks
Ballon
Co. Carlow
R93 YV18
Email: nicangelsinfo@gmail.com
Returns should be sent to:
Returns
Keldana Ltd
8 The Oaks
Ballon
Co. Carlow
R93 YV18
Please note that if you have purchased your products via one of our stockists, you will need to arrange your return or exchange of the item(s) with them directly.
